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FAQ & Troubleshooting

  • When installing the Windows app, my antivirus flags ARO App as a virus. What should I do?
    Some antivirus software may incorrectly detect ARO App as a threat. You can manually add the app to your antivirus allowlist or ignore list and continue the installation.

  • When installing the Windows app, I see "Fail to load libstudy.dll". How can I fix it?
    This usually means Windows security has quarantined libstudy.dll. Please disable Smart App Control, then reinstall or relaunch the app.

    1. Open Windows Settings.
    2. Go to Privacy & security > Windows Security > App & browser control.
    3. Find Smart App Control and turn it Off.

    Fail to load libstudy.dll prompt

    Smart App Control setting

  • My startup app icon is not shown in the tray area. If I click Quit from the taskbar menu, the app cannot be opened again.
    This behavior can happen on GNOME desktops because tray support depends on shell extensions.

    1. Install the extension manager tool:
    sudo apt update
    sudo apt install gnome-shell-extension-manager

    1. Install tray support extension:

      • Open Extension Manager.
      • Search and install AppIndicator and KStatusNotifierItem Support.

    2. Enable the extension:

      • Open Extension Manager.
      • Find AppIndicator and KStatusNotifierItem Support.
      • Turn the switch ON.

    3. Restart GNOME:

      • Press Alt + F2.
      • Type r and press Enter.
      • If this does not work on Wayland, reboot your computer directly.